Claims Technician Course 2020

We’re pleased to announce that registration is now open for CTC 20th & 21st Intake 2020!


20th Intake (March to June 2020)

Module Date Time Description
Module 1: Basic Introduction & The working environment 16th March 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 1: The Working Environment 30th March 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 2: Workplace Communication & Interaction 13th April 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 2: Workplace Communication & Interaction 27th April 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 3: Claims Process & Procedures 11th May 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 3: Claims Process & Procedures 1st June 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
All 3 modules Examination 15th June 2020 (Monday) 9:00am to 3:00pm Examination with 1 hour break in-between each module

21st Intake (July to October 2020)

Module Date Time Description
Module 1: Basic Introduction & The working environment 6th July 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 1: Basic Introduction & The working environment 20th July 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 2: Workplace Communication & Interaction 3rd August 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 2: Workplace Communication & Interaction 17th August 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 3: Claims Process & Procedures 7th September 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
Module 3: Claims Process & Procedures 21st September 2020 (Monday) 5pm to 7pm Tutorial with 15 mins break in-between
All 3 modules Examination 5th October 2020 (Monday) 9:00am to 3:00pm Examination with 1 hour break in-between each module

Attendance to the tutorials is compulsory. The tutorials, in classroom setting, will be conducted at EverydayExcel Business Lab, 10 Anson Road #26-02A International Plaza Singapore 079903. Candidates will be notified in advance of any change to the venue.

Course Fees

The course fee is S$1,800 inclusive of examination fee (no GST). Retake of the examination will only be allowed for 1 time with a fees of $150 per paper.

The course is approved for listing on the Financial Training Scheme (FTS) Programme Directory and is eligible for FTS claims subject to all eligibility criteria being met. The FTS is available to eligible entities, at a 50% funding level of programme fees subject to all eligibility criteria being met. Please refer to www.ibf.org.sg for more information.

Candidates are entitled to 8 hours CPD.

CTC is a joint effort of SII and the Australasian Institute of Chartered Loss Adjusters (AICLA) to provide formal training to general insurance claims handlers in insurance, reinsurance, broking and agency organisations. The course was launched in 2010 and to date close to 150 general claims handlers have successfully completed the 3-month course and passed the examination set by AICLA. The course, the first of its kind in the local insurance industry, focuses on the practical aspects of general claims handling.


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For further details, please get in touch with us @ enquiry@sii.org.sg | +65 9178 7666